As a Guest Relation Officer, you will be responsible for ensuring that all guests enjoy a positive and memorable experience. You are a key representative of our hotel and brand, and as such you will need to anticipate guest needs, and handle inquiries in a helpful and attentive manner. You will take personal responsibility for ensuring that all issues pertaining to guest satisfaction are met, and that follow up is completed in a timely manner. You will be proactive and innovative suggesting alternatives that meet guest needs, ensuring their delight with their experience.
• Vocational School in hotel management
• Previous experience in Front Office is preferred
• Good understanding of Front Office Systems
• Good communication skills
• Good English and Chinese – both written and spoken
To apply for this job email your details to firstname.lastname@example.org.