The Assistant Night Manager will play a critical role in the hotel operations. Reporting to the Front Office Manager and the Night Manager, this is a full-time, salaried position and will be part of a small dedicated team responsible for a number of areas, including, but not limited to:
Customer Service and Guest Satisfaction
Managing the night audit process
Managing & training team members
Assisting with the daily operation in Front Office
Up-selling and promoting the business at every opportunity
Handling Reservations and managing revenue in the absence of the Reservations Manager
Ensure cashiering is 100% accurate at all times
To be successful in this position you must possess and demonstrate:
An energetic hands on management approach
Experience in a front desk role in a hotel of a similar operational size
Have excellent customer service skills, problem solving and time management skills
Consistently deliver, in a helpful manner, informative advice on our products and services that exceeds the quality and standards of Guests expectations
Impeccable grooming and style standards
A strong team player and exceptional motivational skills
Solid organisational skills and an exceptional eye for detail
Ability to have fun coupled with a can do attitude
Excellent communication skills with a strong ability to develop working relationships
Availability to work a rotating roster, including public holidays
Previous experience within Front Office is preferable and the ability to work a flexible seven day roster is essential.
To apply for this job email your details to firstname.lastname@example.org.
About Hotel Grand Chancellor Melbourne
Hotel Grand Chancellor Melbourne is a 160 room, four-star boutique hotel in the Melbourne CBD. The proud winner of the 2013 TAA Award for best mid-range hotel in Victoria and finalist from 2015 to 2018, Hotel Grand Chancellor Melbourne offers a great range of accommodation and dining options, and prides itself on providing its guests with a "grand experience".